SFDC, on the other hand, offers user interface personalization, but does not allow users to revert changes. Dynamics CRM has a 99.9% uptime financially backed Service Level Agreement (SLA) while SFDC has no such SLA.ĭynamics CRM offers an easy-to-use drag and drop capability to its end users. Other costs include SFDC Tax, Mobile $/user/mo. Decreasing the number of user subscriptions purchased is not allowed in Salesforce. Additionally, Salesforce Data Storage cost is twice higher than that of Microsoft (for similar storage space). However, Salesforce has some hidden or additional costs that users will have to incur.įor instance, Salesforce sells add-on functionality at an extra cost. And unlike Salesforce, which offers limited data refreshes, CRM 2013 data refreshes are unlimited.Īs you analyze Microsoft Dynamics vs Salesforce in terms of cost, you will realize that they both charge differently for their services. In addition, Dynamics CRM data is real time while a lag of 30-60 minutes exists in Salesforce. While Salesforce only reports, Dynamics CRM allows the display of charts, lists, and iFrames. The solution’s flexibility is showcased in its ability to allow customers to easily migrate across deployment models in order to adapt to changes in business needs.ĭynamics CRM inherits security and data privileges, but Safeforce does not. Furthermore, CRM 2013 customers can purchase both on-premise and lease online. While Salesforce is provided on a cloud deployment platform, Dynamics CRM 2013 is a little bit more flexible, as it can be deployed on-premise, as well as online (by Microsoft themselves or by partners). This can be very frustrating for the sales teams. Salesforce, on the other hand, is repealing Microsoft features for instance, users are unable to manage opportunities and even leads. As a company, Microsoft is fully dedicated to offering an exceptional user experience through Microsost Office, as well as Share Point, Skype, Lync, as well as Yammer. The Dynamics CRM Online is not just a plugin, but also a true Microsoft Outlook application, and will make it easier to leverage on the powerful Outlook features to provide users with an exciting experience. The key differentiators that make Dynamics CRM Online the better investment are discussed below: Microsoft Dynamics VS Salesforce With the recent release of Dynamics CRM 2013, it has become a lot easier to make a choice between Dynamics CRM and Salesforce. Apparently, CRM Online is the cost-effective choice over the long haul. Factors like the initial price tag are not the only aspects to take into consideration when choosing a solution for your business. Dynamics CRM Online happens to be the lower cost application in virtually every parameter: from licensing and deployment, to maintenance and long-term TCO. When making a decision about the two, it is important to analyze the difference in total cost of ownership (TCO). In fact, chances are that the typical new CRM user can easily attain high levels of proficiency more effectively with Dynamics CRM online and much quicker than possible with Salesforce.
Microsoft dynamics vs salesforce software#
While Dynamics CRM Online presents a look and feel similar to that of other Microsoft products already widely accepted and used in the business environment and that easily integrates into a Microsoft software environment, Salesforce comes as a standalone product –with its own interface style. The element of familiarity, however, can help reduce their learning curve, especially concerning new applications. For any successful CRM deployment, the biggest hurdle to overcome is often user adoption. Numerous obstacles are normally involved in the process. A typical CRM-application deployment is both a complex and multifaceted process. Cloud technology is increasingly becoming more prominent in the technological world and many businesses are seeking to invest their time and money in cloud-based CRM offerings, regardless of whether they already have a CRM application or not. Many businesses are often faced with a dilemma when they have to make a choice concerning Microsoft Dynamics vs Salesforce.